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FAQ
What is your minimum order requirement?
Our Minimum Order is $ 50 dollars
Where Do You Ship To?
The US and Canada.
How Do You Ship?
UPS Only
How Soon Do You Ship?
We ship same day if order is placed before 3 pm.
How Much Does Shipping Cost?
It depends on the size of the order. Before you buy you can see shipping costs on your check out page.
How Do I order?
There are several ways to order from us: You can sign up and order thru our website.
Or you can order by phone or email. If you wish, you can fax your order to us as well.
Our fax number is: 1-800-991-3185.
Please remember to include product codes, quantity, billing and shipping information.
What are Your Payment Methods?
We accept Visa and MasterCard
We also accept wire transfers. Please choose phone order option at check out and call us for bank information.
We accept COD but payment must be in Cashier Check or Money Order.
We also accept credit card orders via phone. Please choose phone order option at check out to call us.
How Can I Track My Order?
You can track orders with your order ID or email address here or you can log into your account and choose (click) which
order you want to track. You will see the tracking number.
What is Your Return Policy?
No Return or Exchange. All sales are final.
What If I Get the Wrong Order?
If you receive the wrong products, please call us. Have your order number handy and we will correct the problem.
Can I Edit My Order If I Made Mistakes on It?
Yes, but please note: If you need to make changes to your order, please email or call us
BEFORE 3 pm after you have placed your order. No order can be edited after it has been
processed and shipped. Please title your email subject “EDIT ORDER,” and be sure to
include your order number. If you would like to cancel your order please call us at
1-800-830-6595
What are Your Business Hours?
Business hours
Monday to Friday 9:30 pm to 7:00 pm
Saturday and Sunday is Closed.
Do You Have a Catalog?
No, we use our website to promote our products.
Where Are Your Products Made?
China
Do You Sell Displays?
No, but you can check www.gemsondisplay.com www.jewelboxco.com www.nilecorp.com
Can I Pick Up My Order?
Yes, please call ahead for schedule. 1-800-830-6595
